Lucky Orange Web Analytics Service
This site uses the Lucky Orange analytics system to help improve usability and the customer experience.
Lucky Orange may record mouse clicks, mouse movements and scrolling activity. Lucky Orange may record keystroke information that you voluntarily enter on this website.
Lucky Orange does not track this activity on any site that does not use the Lucky Orange system.
You can choose to disable the Lucky Orange Service here. Note, that doing so will disable other features of the Lucky Orange system that this site employs such as 1-to-1 support chat.
We are tracking you on sites using Lucky Orange
We are NOT tracking you on sites using Lucky Orange
Your privacy is important to Lucky Orange LLC (" Lucky Orange", "we", or
describe how we collect, use, disclose, and otherwise process your Personal
Information. If you have any questions or comments regarding this Privacy
Policy, please contact us at
1. What is Personal Information?
“Personal Information” is information that,
either alone or in combination with other information, identifies you. When
we combine other information (i.e., information that does not, on
its own, identify you) with your Personal Information, we treat the
combined information as Personal Information.
Information that it collects when:
including luckyorange.com (collectively, the “ Site”); and
· We receive Personal Information from various websites deploying Lucky
Orange services (collectively, the "Service").
privacy practices vary between our Site and Service.
3. How We Collect and Use Personal Information
A. Personal Information Collected via the Site
If you are a user of our Service (a “Customer”)
or otherwise visit our Site, we collect the following type of information
through your use of the Site:
Contact, Account, and Billing Information:
We process Personal Information that you provide through creation and
management of your account, such as your name, e-mail address, and
phone number. We also process, via a third-party service provider,
payment information for billing purposes. We process this Personal
Information only as necessary to provide the Service to you under the
terms of our Terms of Service or for
our legitimate interests in providing a Service that meets your needs
and expectations. For example, we use this information to bill you for
your use of the Service; respond to your inquiries regarding the
Service; facilitate our account recovery services in the event you
forget your log-in credentials; and for other purposes related to the
reasons for which you provide your Personal Information.
We use your email address to contact you from time to time in furtherance
of our legitimate interests in providing you with information regarding the
Service, such as invoices, payment receipts, and information regarding
critical updates to your subscription. Unless you opt out using the process
described in Section 6, below, we will also send you a newsletter with tips
and tricks for maximizing your use of the Service, as well as information
on new features available with an upgrade to your subscription.
If you choose to post a comment on our blog, we require you to provide
your name and your email address (we do not publish your email
address). By posting a comment, you consent to our publication and
storage of the blog comment. You may withdraw your consent by
submitting a request to remove the post to email@example.com.
Please be aware that whenever you voluntarily disclose Personal
Information online, the information you post becomes public and can be
collected and used by others and indexed in search engines.
User ID and Password Information
. We process Customers’ user ID and password information to enable them
to log into and use the Service. We process this Personal Information
only as necessary to provide the Service to you under our Terms of Service. In the
event you are able to log into our Site or Service through a social
networking site (e.g., Facebook or Twitter), we may receive
site, which we may add to information you have already provided us.
IP Address and Header Information:
We automatically collect certain information when you visit our Site,
such as IP address and Header Information. “ Header Information” is information such as
browser type, operating system, language, screen resolution, referring
URL, etc. provided to our web server by your browser. We have a
legitimate interest in using such information to assist in log-in,
systems administration purposes, information security and abuse
prevention, and to track user trends.
Lucky Orange Traffic Data:
Like our Customers, we use our Service to generate useful insights
about our Site’s visitors’ use of the Site. We use the data collected
from our implementation of the Service (described below) to further our
legitimate interest in analyzing the effectiveness of our Site, so we
can improve our Site’s look, function, and content. We only collect
keystroke data when you enter data into form fields that do not require
or prompt you to provide sensitive information. You can opt-out of our
processing of your Traffic Data by clicking the “Opt out of tracking”
button near the top of this page.
B. Personal Information Collected from the Service
We process Personal Information collected from the Service on behalf of our
Customers. Our Customers are responsible for determining the purposes and
lawful basis for processing your Personal Information. We strongly advise
you to review notices on any Customer website to determine what information
is collected and processed by that Customer website.
If you are a visitor of one of our Customer’s website, we collect the
following categories of your Personal Information through the Service:
. As part of the Service to our Customers, we collect information
relating to traffic on the Customer Websites on which Customers choose
to activate the Service, such as the pages visited, the visitor’s mouse
movements and clicks, keystroke data, and HTML data on a page visited
by a visitor (if such HTML data includes Personal Information) (“ Traffic Data”).
We use Traffic Data to provide Customers with real-time analytics and
uptime monitoring. Although we encourage our Customers to process Personal
Information responsibly and provide features intended to minimize the
impact of our Service on your privacy, we do not have control over how our
Customers use Traffic Data.
For example, Customers have the ability to link Traffic Data with available
Personal Information (e.g., account information you have provided
them). As another example, although we may implement features that enable
Customers to create profiles of individual visitors, the Customer—and not
Lucky Orange—determines whether to use that profiling information for
targeted advertising or other purposes.
Our Customers have the ability to configure the Service to change the
amount and type of Traffic Data collected on the Customers’ websites. For
example, by default, we disable the collection of keystroke data on our
Customers’ websites. Keystroke data is only captured if the Customer
changes this default setting to enable keystroke collection, and even then
only for each text field that the Customer has explicitly authorized
keystroke collection. As another example, we allow Customers to scramble
the text within any HTML data processed by our Service. When this feature
is enabled, we render any Personal Information within HTML data
undecipherable through scrambling.
For more information on the manner in which our Customers have implemented
our Service on their websites, we recommend that you review such Customers’
posted privacy policies.
IP Address and Header Information
. Through our Service, our Customers collect and use IP address and
Header Information from you when you browse their websites. We process
your IP address to help a Customer identify your internet service
provider and the general geographic area from which you are accessing
the Customer website. We process Header Information on behalf of our
Customer to determine which websites originated traffic into Customer
Websites, the type of browser you are using, and information about your
device and operating system. These details are useful to our Customers
to help them identify issues with and improve their websites. To help
protect your privacy, we allow our Customers to enable IP address
masking, which is a feature that removes the last three digits of your
IP address before storing it on our servers.
All of the data we collect through our Service, including Personal
Information, relates to a visitor’s use of a single Customer website. We do
not track users across Customer websites. However, we aggregate ( i.e., combine your data with the data of others to create a
statistical summary that does not identify any individual) Traffic Data to
further our legitimate interests in providing statistical benchmarking data
and vertical-driven insights to our Customers.
To help operate the Site and the Service, enhance your experience, and
collect information about online activity, we place small data files on
your device known as “cookies,” or we use similar technologies ( e.g., pixel tags, web beacons, local shared objects). Cookies and
similar technologies enable us to personalize the Site, help make our Site
load faster (through “load balancing” technology), and enable our Customers
to collect useful data with our Service. These technologies may allow us
and our Customers to store and manage your preferences and settings;
measure and analyze how you use the Products and Services and effectiveness
of our communications; offer targeted products, programs, and services; and
help us improve our products, services, and security.
Most browsers provide you with the ability to block, delete, or disable
these technologies. If you choose to reject cookies or similar
technologies, some features of our Site and Service may not be available or
some functionality may be limited or unavailable. Please review your
browser manufacturer’s help pages for assistance with changing your
5. To Whom We Disclose Personal Information
We will not disclose your Personal Information except as set forth in this
lease, or exchange your Personal Information, but if we ever do, we will
first obtain your express consent.
This section describes to whom we disclose Personal Information, and for
. As part of our Service, we provide each Customer with access to
Traffic Data and other data collected through the Service on its
behalf. We also provide Customers with aggregated (i.e., a
statistical summary of data from all of our Customer websites combined)
and anonymous (i.e., no individual visitor can be identified
in the data) Traffic Data.
Our Service Providers
. We employ service providers to perform tasks on our behalf and to
assist us in providing the Site and Service. Examples of our service
providers include Braintree, a payment processor; MailerLite for
sending email messages to Customers; and Amazon Web Services and Google
Cloud for hosting.
Our Customers’ Service Providers
. As directed by our Customers, we may provide data, including Personal
Information, to third-party service providers on our Customers’ behalf.
This enables our Customers to integrate our Service with other services
they use, such as customer relation management systems. For more
information on the manner in which our Customers have implemented our
Service on their websites, including integrations with third-party
services, we recommend that you review such Customers’ posted privacy
Social Media Services.
Third-party social networks that provide interactive plug-ins or social
networking features (for example, to allow you to "Like" a page on our
beacons) to gather information regarding your use of our websites and
apps. The use of such information by a third party depends on the
encourage you to carefully review. Such third parties may use these
cookies or other tracking methods for their own purposes by relating
information about your use of our site with any of your Personal
Information that they may have.
We engage advertising services to assist us in advertising our brand
and Service. From time to time, those services target advertisements on
third-party websites based on cookies or other information indicating
previous interaction with our Site.
Companies Involved in Mergers and Acquisition Transactions
. In some cases, Lucky Orange may choose to buy or sell assets. In
these types of transactions, user data (including Personal Information)
is typically one of the business assets transferred. Moreover, if Lucky
Orange, or substantially all of its assets, were acquired, user data
would be one of the assets that is reviewed and transferred or acquired
by a third party.
Law Enforcement, Government Agencies, and Courts
: We may disclose Personal Information at the request of law
enforcement or government agencies or in response to subpoenas, court
orders, or other legal process to establish, protect, or exercise our
legal or other rights or to defend against a legal claim or as
otherwise required or allowed by law, or to protect the rights,
property, or safety of a Customer or any other person. We may also
disclose Personal Information to investigate or prevent a violation by
you of any contractual or other relationship with us or your illegal or
6. How You Can Opt-Out
Opting Out of the Lucky Orange Service.
At the top of this page, we provide a feature that allows you to opt
out of being tracked by the Lucky Orange service.
. Customers may choose not to receive marketing emails from us and can
opt out of such e-mails through their account settings.
7. Personal Information Transferred from the EU or Switzerland
Lucky Orange complies with the EU-US Privacy Shield Framework and Swiss-US
Privacy Shield Framework (collectively, “Privacy Shield”) as set forth by the US
Department of Commerce regarding the collection, use, and retention of
Personal Information from European Union (the “EU
”) member countries and Switzerland. Lucky Orange has certified to the
Department of Commerce that it adheres to the Privacy Shield Principles of
Notice, Choice, Accountability for Onward Transfer, Security, Data
Integrity and Purpose Limitation, Access, and Recourse, Enforcement, and
Liability. A violation of our commitment to Privacy Shield may be
investigated by the Federal Trade Commission and/or the United States
Department of Commerce. If there is any conflict between the policies in
Principles shall govern. To learn more about the Privacy Shield program,
and to view our certification page, to the extent available, please visit https://www.privacyshield.gov.
In compliance with the Privacy Shield Principles, Lucky Orange commits to
resolve complaints about your privacy and our collection or use of Personal
Information about you. Persons from the EU or Switzerland who have
inquiries or complaints regarding this Statement should first contact us
via: email at: firstname.lastname@example.org.
Lucky Orange has committed to refer unresolved privacy complaints under the
EU-US Privacy Shield Principles to JAMS, an alternative dispute resolution
provider located in the United States. If you do not receive timely
acknowledgment of your complaint, or if your complaint is not
satisfactorily addressed, please visit
for more information and to file a complaint.
These recourse mechanisms are available at no cost to you. Damages may be
awarded in accordance with applicable law.
Please note that if your complaint is not resolved through these channels,
under limited circumstances, a binding arbitration option may be available
before a Privacy Shield Panel.
In cases of onward transfer to third parties of data of EU or Swiss
individuals received pursuant to the Privacy Shield, Lucky Orange is
8. Your Data Subject Rights
A. Your Rights as a Customer of Lucky Orange
As a controller of the Personal Information collected by or through the
Site, we take steps to help ensure that our Customers are able to exercise
their rights regarding their Personal Information in accordance with
We provide Customers with access to—and the ability to edit or
delete—certain categories of Personal Information through the Account
Management page. Our opt-out features, described in Section 6, also enable
you to exercise your right to object to certain processing activities.
If you would like to access, amend, erase, export (i.e., data
portability), or object to or restrict the processing of Personal
Information collected via the Site, you may submit a request to email@example.com. We
will promptly review all such requests in accordance with applicable laws.
Depending on where you live, you may have a right to lodge a complaint with
a supervisory authority or other regulatory agency if you believe that we
have violated any of the rights concerning your Personal Information. We
encourage you to first reach out to us at firstname.lastname@example.org, so we
have an opportunity to address your concerns directly before you do so.
B. Your Rights as a Visitor of a Customer Website
We do not have control over the processing of Personal Information by our
Customers. Thus, if you would like to exercise your rights concerning
Personal Information processed through our Service—beyond using our opt-out
feature to object to our tracking of you—you should reach out to a Customer
directly. If you need help contacting one of our Customers, please let us
know and we are happy to help connect you if we can.
9. Personal Information from Children
We do not knowingly provide access to the Service to children under the age
of sixteen (16). If we learn that we have collected Personal Information
from children, and if we do not have a lawful basis to process such
Personal Information under applicable law, we will promptly take steps to
delete such Personal Information.
10. Retention of Personal Information
We will retain your Personal Information for the period necessary to
fulfill the purposes for which your Personal Information has been collected
required by law. Where feasible, we dispose of data, including Personal
Information, on a regular schedule. For example, we dispose of Traffic Data
collected on behalf of our Customers after 30 days, unless the Customer has
requested a longer storage period (not to exceed one year).
11. How We Protect the Confidentiality and Integrity of Your Personal
We have implemented security measures to protect Personal Information from
loss, misuse, and alteration. We use industry-standard practices such as
encrypted storage, firewalls, and password protection systems to safeguard
the confidentiality of Personal Information. We take steps to help ensure
our employees and contractors are aware of their information security
obligations, and we restrict employee and contractor access to Personal
Information. Despite these efforts to store Personal Information in a
secure operating environment that is not available to the public, we cannot
guarantee the security of Personal Information during its transmission or
its storage on our systems. Further, while we attempt to ensure the
integrity and security of Personal Information, we cannot guarantee that
our security measures will prevent third parties such as so-called hackers
from illegally obtaining access to Personal Information. We do not
represent or warrant that Personal Information about you will be protected
against, loss, misuse, or alteration by third parties.
12. Links to Third Party Websites
Our Site may contain links to third party websites. Please be aware that we
are not responsible for the privacy practices of third party websites you
choose to visit. If you provide any information directly to parties other
than us, different rules may apply to the use or disclosure of that
information. We encourage you to investigate and ask questions before
disclosing your Personal Information to third parties.
(i.e., changes we believe you will find important), we will
provide notice to you by email or by posting notice of the changes on our
Site. Where required by applicable law, we will obtain your consent. UNLESS
IMMEDIATELY UPON POSTING TO THE SITE.
14. Contacting Us
using the information below: